Last updated: [Date]

These Terms of Service ("Terms") govern your use of Earthwings' website and visa consultation services. By using our services, you agree to these Terms.

1. Nature of Our Services

Earthwings provides visa consultation, documentation assistance, and application support services. We are not a government body, embassy, or consulate, and we do not guarantee visa approval. Final visa decisions rest solely with the relevant government/embassy authority.

2. Client Responsibilities

You agree to:

• Provide accurate, complete, and truthful information and documents

• Disclose any prior visa refusals, immigration violations, or relevant legal history

• Attend embassy interviews/appointments as scheduled

• Respond to document requests within the specified timeframe

Delays or issues caused by incomplete or inaccurate information provided by you are not the responsibility of Earthwings.

3. Fees and Payment

• Service fees are separate from government/embassy visa fees, VFS charges, or any third-party costs, which are payable directly as applicable.

• Fees must be paid as per the agreed schedule before processing begins.

• Prices are subject to change; you will be notified of applicable fees before confirming service.

4. Refund Policy

• Our service fee is non-refundable once document review or application preparation has begun, except where required by law.

• Government/embassy fees are governed by the respective authority's refund policy and are generally non-refundable regardless of visa outcome.

• Refund requests, where applicable, will be reviewed on a case-by-case basis.

5. No Guarantee of Outcome

Visa approval is determined solely by the embassy/consulate based on their internal criteria. Earthwings does not guarantee:

• Visa approval

• Processing timelines (these are set by the respective embassy/consulate and are outside our control)

• Interview outcomes

6. Limitation of Liability

Earthwings shall not be liable for:

• Visa refusals or delays caused by embassy decisions

• Losses arising from travel bookings made in anticipation of visa approval

• Circumstances beyond our reasonable control (force majeure, embassy policy changes, etc.)

Our liability, where applicable, is limited to the service fee paid for the specific application in question.

7. Client Conduct

We reserve the right to decline or discontinue service if:

• False or misleading information is provided

• A client requests assistance with fraudulent documentation

• Abusive or threatening behavior occurs toward our staff

8. Intellectual Property

All content on the Earthwings website — including text, design, and branding — is our property and may not be reproduced without permission.

9. Third-Party Services

We may recommend or coordinate with third-party services (couriers, translators, photographers). We are not responsible for the quality or outcome of services rendered by independent third parties.

10. Confidentiality

We treat all client documents and personal information as confidential, used solely for the purpose of visa application processing, in line with our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [City, State].

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions regarding these Terms: Email: [support@earthwings.com] Address: [Business Address]